Good questions
Exchanges and Returns
Is it possible to exchange or return purchased goods?
Exchanges and returns of goods are generally possible. Please contact us by email at shop@hotelpostbezau.com.
Our food products are excluded from exchange and return. The same applies to shipments to Switzerland.
Please pack the parcel securely and take it to a shipping partner of your choice, addressing it as follows:
Hotel Post Bezau
Brugg 35
6870 Bezau
AUSTRIA
Once we have received your shipment, the desired amount will be refunded to you or a new delivery will be arranged.
Are exchanges or returns free?
We ask for your understanding that we do not cover the return shipping costs.
Our Food and Cures
How long do the groceries last, or when should I start my treatment?
Our soups, juices, shots, dressings, pear puree and rice congee are preserved through pasteurization. Accordingly, they should ideally have a shelf life of several weeks when unopened. The recommended best-before date can be found on a sticker on the bottom of your products.
Dried products generally have a shelf life of several months. The best-before date can be found on the back label.
However, products are often still good beyond the stated date, especially if stored in a cool, dark place.
Since it is difficult to guarantee a shelf life, we recommend starting the cleanse directly after receiving the package.
What is the energy content of the Detox Cure products?
Our granolas have calorie values of approx. 451 to 523 kcal per 100 g (Cocoa Granola: 451 kcal / 100 g, Quinoa Granola: 501 kcal / 100 g, Gluten-Free Granola: 523 kcal / 100 g). Per portion of 67 g, this means approximately 300 to 350 kcal.
The juices range from approximately 32 to 59 kcal per 100 ml. Pure vegetable juices have a lower energy content than juices with fruit. With three juices a day, you consume about 200 to 380 kcal.
Our soups average between 91 and 139 kcal per 100 ml. A portion of 400 ml of soup thus results in approx. 360 to 560 kcal. If you consume two portions of soup per day, that's approximately 720 to 1,120 kcal. By the way: All our soups are vegan and are prepared without butter or cream.
The ginger shots range from approx. 30 to 50 kcal per piece.
The detox tea can be considered calorie-free.
The daily calorie intake of our Detox Program is therefore between 1,250 and 1,900 kcal, whereby these values are only approximate and average values. On average, a daily intake of approx. 1,500 kcal can be expected from the products of the program alone. Milk, plant-based drinks, yogurt, added fruits or vegetables, or whatever else you eat or drink in addition to the products of your program, must of course be added to calculate your individual daily intake.
What additives do you use in your food products?
You can find the most important information about the ingredients of our products in the respective product descriptions.
As a rule, all our food products (soups, juicings, granolas, ...) are free from preservatives or additives such as sugar, flavour enhancers or similar. We work 100% with natural ingredients. Some of our products are preserved by pasteurisation.
A precise list of ingredients is available at any time upon request and on the back label of your product packaging.
Shipping
When will my orders be processed?
Orders are processed by us as quickly as possible after receipt. Normally, orders are handed over to our shipping partner by the day after next at the latest after receipt of the order (orders placed on Friday may be handed over on Monday).
Please note that we only process orders on weekdays.
How much is shipping?
Shipping costs depend on the destination country of your order. Orders are shipped with our shipping partner DHL Express.
Within Austria, we charge €4.90 for express shipping. For orders over €70, shipping is free.
For shipping to other European countries, we charge slightly higher shipping fees (e.g., €5.90 for shipping to Germany). For orders over €100, shipping is free.
For orders to Switzerland and Liechtenstein, we charge shipping fees of €14.90 regardless of the order value.
You can find the exact shipping fees for your destination country during the checkout process.
Which countries do you ship to?
We currently offer shipping to many countries within Europe, including Switzerland and Liechtenstein. We are working to be able to deliver to many more countries in the future.
Note for shipping to Switzerland: The prices displayed include Austrian VAT. Any customs duties incurred will be paid by the recipient upon delivery. Deliveries to Switzerland are also excluded from the right of exchange and return.
When will my package arrive?
Deliveries within Austria should arrive on the next business day. International shipping takes a little longer.
After dispatch, you will receive a confirmation by email with a tracking link and an estimated delivery date. This allows you to check the status of your package at any time. You also have the option to specify a preferred delivery date.
Do you offer express shipping?
Within Austria, all deliveries are express deliveries and are usually delivered on the next business day.
There is currently no express option for international shipments.
Payment
What payment methods are available?
Currently, we offer the following payment methods:
- Credit Card (Visa and MasterCard)
- PayPal
- Apple Pay
- Google Pay
Further Questions
Why did you decide to open an online shop?
For a long time, we at Hotel Post Bezau had the desire not only to provide our guests with the most relaxing and pleasant stay possible during a visit to the hotel, but also to support them at home with high-quality products and unique services. This is how the idea of an online shop grew, with which we want to achieve exactly that. This way, the feeling of well-being does not have to end with your departure from the hotel, but can also be integrated into your daily life at home.
And especially in times like these, when vacations are hardly or not at all possible, we want to maintain contact with our guests and give as many people as possible the opportunity to surround themselves with high-quality products, eat healthily, learn from our experts, or make their time at home as pleasant as possible with rituals from Hotel Post.
Where else can your products be found?
You want to enjoy our products not only online? No problem! You can find them at the Hotel Post Bezau as well as at the charming day café Viktors Chocolat.
You can find the price list here.
My order contains a gift. Do you also offer gift wrapping?
Yes, for an additional charge, you can select the "Gift Wrapping" option during the order process and receive your order in high-quality packaging designed by Hotel Post Bezau. Treat yourself and others to a gift from the Hotel Post Bezau online shop!